Find out whether the bill matched the estimate, from the customer.
One review that says "they overcharged me" costs real jobs, and it costs them even when you quoted the price before you touched the car. tapsplain asks the customer on the day they collect it, in a page written for an auto shop, and emails you what they say.
Tap through the auto shop demo Get your page
Who it's for: Independent repair shops, tire shops, detailers and body shops where customers wait, or come back to collect.
What customers are asked
The questions are picked from a bank for your kind of business, then trimmed to the three to six you care about most. A typical set:
- How the problem was explained
- Estimate accuracy
- Time to complete
- Communication while my car was in
- Fairness of price
- Condition of the car when returned
You choose which of these to ask, and we word the ends of each scale for your business.
What arrives in your inbox
Examples for an imaginary business.
How it fits your day
The questions ask how the problem was explained, whether the estimate held, whether the car was ready when promised, and whether anyone called with an update.
Complaints that look like price complaints often aren't. The answers separate the two, so you can see whether it's the number or the phone call nobody made.
The weekly digest trends each question, so you can change how you quote and watch that one score move over the next month.
Counter or waiting area
Put the half-letter card by the till, and the letter-size sheet where people wait. The page works on a phone in a bay just as well.
The price
$800 once, plus tax. It covers the page, the two printable cards and twelve months of emails and reports. Renewal is $240 a year if you want it. Full refund any time before we start building.