Five minutes from you, three business days from us.
You order and fill in one form. We write the questions for your business, build the page and the cards, and send them over. After that it runs without you.
Day one: you order and tell us about the business
The order takes a couple of minutes. Straight after paying you get a short intake form. It asks for your Google Business Profile link, your brand colour and logo if you have them, and which things you most want to hear about. There's a list for your kind of business: pick three to six, such as wait time, whether costs were clear, or how well something got explained.
Then five plain questions. What do you most want to hear about? What are you proud of? What worries you? Is there anything we should never ask? How should we sign the thank-you? Specific answers make a better page. "Whether the estimate matched the bill" beats "service" by a mile.
Until we start building, you can cancel for a full refund by replying to the receipt email.
Within three business days: we build it
We write the questions for your business rather than handing you a generic survey. The six or so things you picked become rating questions in their own words ("Too long" to "No wait", not "Poor" to "Excellent"). The taps, the applause lines and the closing screen use your name. Your brand colours come across, adjusted where they have to be so the text stays readable.
Then we check the page on a phone, walk all three paths through it (a good visit, an average one, a bad one), and make the two cards with a QR code that opens it. You get an email with the link and both PDFs. Open it on your phone and tap through once as a customer. A tapir claps at you.
From then on: it runs
| When | What you get |
|---|---|
| Within a minute of each response | An email with the customer's words, what they tapped, and their scores. If they asked for a call back, their details come first and the subject says URGENT. |
| Monday, 7:00 | The weekly digest: responses against last week, average stars, the lowest-scoring question with its four-week trend, and up to three things to act on. |
| The 1st of the month | The monthly report: six-month trends, the most-tapped praise and complaints, and a PDF. |
| Thirty days before the end | A renewal reminder, with what your page collected over the year. Nothing is charged automatically. |
Three things we need from you
- Put the card out the day it arrives. The first week's answers tell us whether the questions are right, and we adjust them once for free inside the first thirty days.
- Answer the customers who ask you to call. We never contact anyone on your behalf, so a call-back request that sits unread is worse than not asking.
- Leave the Google link where it is, for every customer. That's the part that keeps your listing safe.
What we don't do
We don't write reviews, post them, or offer anyone anything in exchange for one. We don't hide the Google link from unhappy customers, and we'll say no if you ask us to. We don't call, text or email your customers. And we don't promise you a rating, because nobody honest can.