Client Terms of Service

Version 1. Last updated Sep 29, 2026.

Client Terms of Service

Version 1.0. Effective September 29, 2026.

These terms are a contract between VIC2RY, INC., a Canadian corporation operating as tapsplain ("we", "us", "our"), and the business named on the order ("you"). You accept them by ticking the box on the order form. Whoever ticks it confirms they can bind the business.

These terms are for businesses. You are not buying as a consumer, and the consumer-protection statutes written for personal purchases do not apply to this order.

1. Definitions

Page means the feedback page we build for you and host at tapsplain.com/your-slug.

Materials means the two printable QR cards we produce for you, US Letter and Half Letter.

Responses means everything a customer submits through your Page: the taps, the ratings, any free text, and any contact details they choose to leave.

Term means 12 months from the day we deliver your Page, plus any renewal you buy and any referral months you earn.

Your Brand Assets means your business name, logo, colours and Google Business Profile link.

2. What you are buying

  • A Page built for your business, with questions written from your intake form.
  • Your Materials, as print-ready PDFs.
  • An email to you for each Response, a weekly digest every Monday, and a monthly report with a PDF.
  • Hosting of all of it for the Term.

We deliver within 3 business days of receiving your completed intake form. You get one round of question changes free in the first 30 days after delivery. Later rebuilds cost our published rebuild price, $200 CAD at the date of these terms.

We may change how the service is built (the hosting, the email provider, the report layout, the wording in a question bank) as long as you keep getting what this section describes.

3. Price, tax and codes

  • You pay the price shown at checkout in the currency shown: $800 CAD, or US$599 where your billing address is in the United States. Canadian orders pay GST or HST at the rate for your billing province. US orders pay no Canadian tax; any sales or use tax owed in your state is yours to handle.
  • Renewal is $240 CAD or US$180 at the date of these terms, for another 12 months. We email you 30 days, 7 days and 1 day before the Term ends. We never charge a renewal automatically. If you do nothing, nothing is taken.
  • One code applies per order, either a sales partner's code or a client referral code. They do not stack. Where both are presented, our records decide which one applied.
  • The price is fixed at the time of each order. A later change to our published price does not affect an order already paid.

4. What you agree to do

  1. Give us accurate information, and a Google Business Profile you are entitled to use.
  2. Display the Materials only at premises you operate.
  3. Don't use the Page to collect what you aren't entitled to collect: payment card details, health information beyond what a customer chooses to write unprompted, government identifiers, or information from children.
  4. Answer the customers who ask you to call them back. We never contact your customers on your behalf.
  5. Keep the Google link available to every customer who reaches the last screen. You won't ask us to hide it from some customers, offer anything of value in exchange for a review, write reviews for customers, or discourage anyone from posting one.

Point 5 is the one we enforce hardest, and it protects you more than it protects us. Google's review policies prohibit selective solicitation, and when Google acts it acts against the business, not the vendor. If you ask us to build a gate, we'll decline. If you build one around the Page yourself, we may end the Term under section 11 and refund the unused months.

5. Privacy, and who is responsible for what

Your customers' information. When a customer leaves a name, phone number or email so you can reach them, we collect it on your behalf and for your purposes. Under PIPEDA, or whichever privacy law applies where you operate, you are the organisation accountable for that information: for having a lawful basis, for answering the customer's access and deletion requests, and for what you do with it once we hand it over. We act as your service provider and handle it only to run the service, on your instructions and as these terms describe.

What we do with it. We email it to you and to any extra recipients you name, show it in your reports and exports, and keep it for 24 months from collection. Then we de-identify it: contact details and free text come out, anonymous scores and counts stay.

Where it goes. Our servers and our providers may sit in Canada, the United States or the European Union. Your customers' information may therefore be stored and processed outside Canada, where the courts and authorities of those countries can reach it. Every provider we send it to is under contractual protections comparable to our own. The current list of providers is in our privacy policy, which forms part of these terms.

Your access to it. Responses are yours. Export them as CSV from your report page at any time during the Term and for 90 days after it ends.

What we keep. We may use de-identified, aggregated response data, carrying no business names and no customer details, to improve the question banks and build benchmarks. Nothing that identifies you or one of your customers survives that step.

What we never do. We don't sell personal information, we don't use it to advertise to anyone, and we put no third-party advertising or analytics trackers on feedback pages.

6. Intellectual property

  • We own the page engine, the templates, the question banks, the report designs, the mascot and the tapsplain name. You get a non-exclusive, non-transferable licence to use your Page and Materials for your own business for the Term. Print the Materials as often as you like, unaltered.
  • You own Your Brand Assets and the Responses. You grant us a licence to use Your Brand Assets for the Term, only to build, host and support your Page, Materials and reports.
  • You warrant that you have the right to give us Your Brand Assets. If someone credibly claims otherwise, we may take the asset off your Page until it's resolved.
  • We won't name you publicly as a client, or quote you, without your written consent.

7. What we promise, and what we don't

Three promises, and they are the whole of our express warranty:

  1. Your Page will be available with a target of 99.5% uptime a month, not counting maintenance announced at least 24 hours ahead.
  2. Each Response will be emailed to the addresses on file within 15 minutes of submission, unless the delay is at your own mail provider.
  3. Defects in what we built get fixed at no charge for the whole Term. A defect means the Page won't load, the questions don't work, or emails don't send.

The uptime figure is a target we work to, not a promise backed by service credits. If we miss it badly or repeatedly, your remedy is in section 11: tell us, give us a reasonable chance to fix it, and if we can't, end the Term and take back the unused months.

We don't promise any number of responses, any rating, any review count, any change in your Google position, that your customers will use the Page, or that Google will publish, keep or remove any particular review. We don't control Google, and Google changes its policies and products without asking us. Apart from the three promises above, the service is provided as it is, and implied warranties are excluded as far as the law allows.

8. Refunds

  • Before we start building: full refund on request. Reply to your payment email. In practice that means any time before you submit the intake form, and usually for a while after.
  • After we deliver: no refund. The work is custom and finished. The order form says so too.
  • If something we built doesn't work: we fix it free for the Term. That is the remedy, not a refund.
  • Chargebacks: if you dispute a payment with your card issuer after delivery, we'll answer with our delivery record, your intake form and your acceptance record. If a chargeback succeeds after delivery, we may pause the Page.

9. Dispute process

Before either of us starts a proceeding, email info@vic2ryconsulting.com saying what the problem is and what you want. We'll answer within 10 business days and try to settle it within 30 days of your email. This step doesn't apply to an urgent injunction or to a claim for an unpaid invoice.

10. Limits on liability

Neither of us is liable to the other for lost profits, lost business, lost goodwill, or indirect or consequential damages, however the claim is framed.

Our total liability to you for everything arising out of these terms is limited to the amount you actually paid us in the 12 months before the event behind the claim.

Nothing here limits liability for fraud, for wilful misconduct, or for anything the law doesn't allow us to limit.

11. Suspension, ending, and what happens after

  • We may suspend or end a Page used for anything unlawful or deceptive, or in breach of section 4, with notice and a reasonable chance to fix it where fixing is possible. Where we end the Term over a breach of section 4.5 that you didn't cause deliberately, we refund the unused months.
  • You may end at any time by telling us. The Page pauses. No refund is due after delivery.
  • You may end for our failure. If we're in material breach and haven't fixed it within 30 days of your written notice, end the Term and we refund the unused months pro rata.
  • When the Term ends without renewal, the Page keeps working for 14 days. After that it shows a short paused notice and the reports stop. Nothing is deleted when a page pauses, and renewing restores it with its history. Export your Responses within 90 days of the end date.

12. Force majeure

Neither of us is in breach for a delay or failure caused by something outside our reasonable control: an outage at a hosting, payment or email provider, a network failure, a government order, a strike, a fire, a flood, war. We'll tell you what happened and what we're doing about it. If it runs past 30 days, either of us may end the Term and we refund the unused months.

13. Changes to these terms

We may change these terms. Changes take effect for you at your next renewal, not in the middle of a Term, unless the law requires otherwise. The current version is published at tapsplain.com/terms with its version number and date, and we email clients when a change matters.

14. General

  1. Governing law. Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction; claims under $35,000 go to the Ontario Small Claims Court. We may also sue for unpaid amounts where you are.
  2. Electronic acceptance. Ticking the box is a signature under the Electronic Commerce Act, 2000 (Ontario) and, for US clients, the E-SIGN Act. Our acceptance record stores the exact text you were shown, the version, the time and your IP address, and is evidence of your agreement.
  3. Notices go to the email address on your order, and to info@vic2ryconsulting.com for us. An email notice takes effect the next business day.
  4. Assignment. You may not assign these terms without our consent, which we won't withhold unreasonably if you sell the business. We may assign them to a buyer of the tapsplain business.
  5. Entire agreement. These terms, the privacy policy and your order are the whole agreement on this subject, and they replace anything a sales partner said or wrote before you ordered. Nothing here excludes liability for fraudulent misrepresentation.
  6. Survival. Sections 5, 6, 7, 10, 14.1 and 14.2 survive the end of the Term.
  7. Language. These terms are in English. Les parties ont expressément exigé que la présente entente et tous les documents s'y rattachant soient rédigés en anglais. If your business is in Quebec, ask before you order and we'll provide a French version.
  8. No waiver. Not enforcing something once doesn't give it up.
  9. Severability. If part of these terms can't be enforced, the rest still applies.
  10. Contact. info@vic2ryconsulting.com. VIC2RY, INC. (o/a tapsplain), Suite 200, 140 Yonge Street, Toronto, Ontario M5C 1X6, Canada.