Find out how the meal went while the table is still there.
"Everything okay here?" gets a yes from almost everyone, including the table that waited twenty-five minutes for mains. The rest of it shows up later as a cooler review, or a family that just stops coming. tapsplain puts a one-minute page on the table card or beside the till, asks about speed, service and value, and sends you every answer as it lands.
Tap through the restaurant demo Get your page
Who it's for: Table-service restaurants, cafés, bakeries and bars with regulars and a steady stream of first-timers.
What customers are asked
The questions are picked from a bank for your kind of business, then trimmed to the three to six you care about most. A typical set:
- Greeting and seating
- Speed of service
- Friendliness of staff
- Food quality overall
- Value for money
- Cleanliness
You choose which of these to ask, and we word the ends of each scale for your business.
What arrives in your inbox
Examples for an imaginary business.
How it fits your day
The questions ask about service, speed, value and noise as a whole. Never a dish, a menu item or a special, so the same six questions still make sense a year and two menu changes from now.
A guest who had a bad night can say so and leave a number. You call the next morning, which is usually before the review gets written.
Monday's digest puts the rush-hour problems in numbers. If speed of service dropped this week, it's the first line on the page.
Where the card goes
The two spots that work best are the table stand and the till. Both are places a guest already has a phone out. The half-letter card is sized for an acrylic stand.
The price
$800 once, plus tax. It covers the page, the two printable cards and twelve months of emails and reports. Renewal is $240 a year if you want it. Full refund any time before we start building.